I walked into my Mission store and saw this:

Hello there friends,

I made a surprise visit to my Mission location yesterday..unannounced…and found my guys watching cartoons!  Yeah, you may know it.  It was “He-Man” from the 1980’s!

Just as I was getting close to letting my team hear an earful, I calmly asked “why is He-Man running on this customer’s MacBook?”  I’m a fair guy.  I don’t mind the employees listening to music while they work, or even tune the radio to AM to listen to a Royals games now and again.  But watching cartoons while you’re on the clock?  It ain’t happening.  I was looking for the ring leader.

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Carl stepped up and said “It’s me.”  Mmmm boy, here we go!

“Ryan, this customer was having issues with Youtube shutting down randomly, and I’ve pinpointed it to the RAM in this unit.  I diagnosed it, tried it myself after I was able to duplicate the issue, and now it appears to be solved.  I’m now running the first long video that I could find, and He-Man was it.”  He goes on to say “It’s been running for a long time, but this is a 10-hour marathon and I wanted to make sure that our customer didn’t have the same issue after I repaired the computer.”

Well then.  I grabbed a large piece of humble pie and took a bite.  Those guys weren’t messing around.  They were testing a repair.  GREAT!

That means apparently I do condone cartoons while we’re on the clock.  As long as you tell me it’s for “testing” purposes, that’s all I need to hear!

Bonus points…what was He-Man’s tag line? I HAVE THE POWER!”  I can personally remember that opening sequence of the cartoon, apparently it’s a keeper in my mental files.

So rest knowing that if you bring your MacBook Pro in for repair: we may watch some cartoons on it.  But it’s for a good cause, and this customer was thrilled that we did.  It’s a highly technical operation, but someone has to do it 😉

Take care, Ryan

 

 

Computer logic board repair at Mission Repair.

Hello there friends,

Every day we receive Macs and PC’s in for repair; and some times there are subtle issues that are bigger than one might think!

Recently I had a very nice customer that was simply trying to install a new solid state storage drive into his 17″ MacBook Pro; but the computer wasn’t wanting to install any new software.

He brought the unit into us, and at first I was sure that he just had a bad drive cable. So I tried a new cable but had the same issue. I tried another new hard drive with the same result. I tried the RAM, isolating everything that I could but drilled it down to a logic board (mother board) issue. Once I pulled the logic board from the unit, it was easy to see a burnt IC and resistor (center of the pic!):

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The tricky part about this computer is that pretty much seems like it’s OK until you try to install software. Wow…there is just something wrong with the “logic” in this logic board!

So a little bit of surface mount rework and we will have this unit back and running perfectly for the customer.

I just want to let you know that a failing logic board can show it’s ugly head in a lot of ways. It can have no power, distorted video, not reading the memory or hard drives correctly and a myriad of other possible issues. Just keep these things in mind if you’re having computer problems, and that Mission Repair can solve them.

Have a good Wednesday! Ryan

Ok, so this is a bad situation.

Good morning again friends,

We took a repair in at our Olathe, Kansas location that was in “serious” need this morning. Mission Repair is here to help.

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I feel terrible for this customer that got their top case caught in a piece of machinery that “crunched” the entire screen assembly. It’s kind of a nightmare to look at, but once we’re done, the customer will never know the difference.

This brings us to our full line of Mac laptop repairs. I’ve personally been servicing Mac laptops for just about 20 years. I’ll admit that I am a little rusty because I have technicians on hand to handle the day to day work flow 😉 But I can still hold my own in the tech room!

As the technology gets better, the units get faster, the styling sleeker – but the importance of each unit remains- these are valuable to our customers, and we’re happy to provide a solution to get them back to “normal” again.

We’ve got the screen assembly on order and it’ll arrive soon; I’ll follow up with the completed repair once it his our QA department.

Thanks, talk to you again soon. Ryan

MacBook Pro Repair Services By Certified Technicians

If you are looking to upgrade your MacBook, replace the battery or get the LCD or glass replaced, our certified technicians will take care of your MacBook Pro and get it back into great working condition. If you are placing your order online to mail in your unit be sure to give us a call if you have any questions. We offer different shipping options such as providing shipping kits to get your unit to us as safely as possible. Once your MacBook arrives we will send you an email confirming that we have received it. If for any reason a repair is needed in addition to the order created, we will contact you to get approval before moving forward.

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After we receive your MacBook one of our certified technicians will replace the defective or damaged part with a brand new one. Before being shipped back to you, your unit will go through our Quality Assurance Department to be tested. Once your device is ready to ship you will receive another email with tracking information notifying you that your MacBook Pro is on it’s way back to you. We want to keep our customers informed along the way especially when it comes to your laptop. We know your computer is important and it is an expensive piece of equipment but rest assured – if you use our repair services, we will make sure to take care of it!

Click here to check out all of the MacBook Laptop repairs we provide.

If you aren’t sure what is wrong with your device we offer FREE Diagnostic Services in which our technicians will diagnose your unit and contact you with a repair quote. Give us a call at 866-638-8402 to speak with a Mission:Repair team member regarding your Macbook!

MacBook Screen Repairs

In addition to iPods, Smartphones and Tablets we repair both PC and Mac Laptops. Whether you have a Unibody MacBook, MacBook Pro with Retina Display, Aluminum MacBook Pro, etc. Mission:Repair is your MacBook repair company. From screen repairs, hard drive and battery replacements we can help you get your laptop back into great working condition.

Not sure what is wrong with your device? We offer FREE 24 Hour Diagnostic Services. Once we receive your device, one of our certified technician will test and inspect your unit. Then, within 24 hours we will give you a call with our findings and a repair quote. From there you can decide if you would like to move forward with the repairs. We do not perform any repair with out your permission.

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We’ve got the best shipping prices to and from anywhere in the USA . We will do our best to find a solution to the problems you may be having with your MacBook. Give us a call today, send us an email, or view all of our Mac Laptop repairs on our website.

Meet Our Newest Employee, Chris!

IMG_5408Chris is an experienced technician that has recently joined our team, helping out in Computer and Laptop Repairs as well as iPod and iPhone repairs! Basically, he knows it all. We are excited to have him and he is already catching on to our repair process very quickly.

Chris is originally from Basehor, Kansas, is recently married and has been doing IT work for 6 years. In addition to his IT background, he recently finished Firefighting Training and is currently working towards his EMT certification. When he actually has free time – one of his hobbies are classic cars and he is the owner of a ’57 Belair. Welcome to the team Chris, we are excited to have you.

Need an iPod, iPhone or Laptop repair? Call 1-866-638-8402 to speak to a Mission:Repair representative.

Cracked screen fixed on a MacBook.

Good afternoon,

It still surprises me when customers call and ask “Do you repair computers?”

It’s true…and has been for true coming up on seven years now. In fact, I’ve personally been working on Mac and PC computers since 1994; I’ve seen a lot of generations and repaired countless different computers, brands of computers, laptops and desktop units.

Unlike an iPhone repair, there’s not a single “majority” type of repair on a computer. iPhones for example, are mostly in for service to have a screen repaired.

Computers on the other hand are a different animal. No doubt there’s a lot of screen repairs that come through our shop and we can repair glass and LCD’s on most laptops.

Click here for a list of Mac Laptops that we repair.
Click here for a list of PC Laptops that we repair.

Shattered glass, yes. But also hard drives, solid state drives, memory modules, logic boards, case parts, keyboards, hinges, and just about anything else. Laptop repairs have never been easier – and we’ve got the best shipping prices to and from anywhere in the USA – all you need to do is get your order started and we’ll take care of the rest.

Not convinced? Give us a call 7 days a week at 866-638-8402.

Have a great day, Ryan