Charlotte’s Web? Humble? Radiant? Terrific!

Hello there, if you’ve read the book Charlotte’s Web, you might recognize some of the keywords in my title.

Friday, Sydney was removing a cracked iPad glass and when she removed the shattered panel, the cracks looks eerily like a spider.  It was obvious to everyone that looked at it.

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So I grabbed the piece and snapped this pic; I thought that it would be a fun thing to share.  Is that Charlotte right there saying hello?  Some people say that when they crack their iPads, it look like “a spiderweb” after it’s dropped.  But a spiderweb and a whole spider?  Now that’s blog worthy!

Looks like a black widow to me.  What do you think?

At least we didn’t need an exterminator for this spider.  Just a skilled technician and out customer was back in business.  Take care, Ryan

What kind of tablet did you need repaired?

Good afternoon,

We just got a call from a customer asking if we fixed ASUS tablets…and the fact is that we do! Mission Repair offers the most complete line of tablet repairs– more than anywhere else you’ll find on the Internet.

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Don’t see a tablet on our list?  It’s OK, give us a call!  We are adding new services constantly, and maybe we just haven’t quite gotten your device on our list yet.

We service thousands of tablet screens for schools across the country, and many Apple One to One Schools enjoy the expedited services we offer here at Mission Repair.

Thanks for reading, don’t live with that cracked screen for too long!

Talk to you later, Ryan

Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

The iPad Pro – will it be for you?

Hello friends, Apple recently announced the iPad Pro; and of course we will be offering repairs for it soon here on the Mission Repair website.

There’s a lot of talk about who and what this tablet was designed for. Specifically since of it’s high price tag, that it could replace a laptop for high-end executives that travel, read the news, email, watch movies and work within their proprietary vertical market software. Again these devices are about $950 on average and there won’t be one in every household (in my humble opinion).

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Jason Perlow for Tech Broiler writes:

“But if the iPad Pro is the future of computing, particularly for executive task workers and for high-end data visualization, then we really need to think about capacity management in the cloud and how we may need to re-architect existing LOB apps originally designed for Client-Server, now being lifted and shifted to IaaS (Infrastructure as a Service) to minimize development, to scale as PaaS (Platform as a Service) in massively multi-tenant, public cloud environments.

Because without the Cloud, the iPad Pro is just a very expensive executive paperweight.”

I think he’s got some validity there, but even though I don’t imagine these devices selling like the iPad Mini where I see them in the hands of children, I do think that the consumer group that just simply likes a big screen will wait in line to have the next big thing. Is it for me? I don’t think so.

My son has the iPhone 6 Plus, and it’s a little too much. I still remember loving my iPhone 4S; but I’ve settled into my iPhone 6. Size does matter in the electronics world, and I think I’ll stick with my iPad 4 for a while. At least until I become a big important business executive that is!

Take care, Ryan

iPhone 5 series screen assemblies – in demand.

Hello friends,

It’s come to everyone’s attention in the repair industry that iPhone 5, 5C and 5S screens are in limited supply, and vendors have already started raising prices on some screens due to demand.

Let's play "What's in the box?"  With parts in high demand, sometimes our orders are short!

Let’s play “What’s in the box?” With parts in high demand, sometimes our orders are short!

In fact, there are some vendors that are already out of stock on popular items like the Black iPhone 5S; with no ETA on new inventory. This is apparently the result of the Apple production lines shutting down manufacturing of these parts, and with not a lot of stock on hand, the supplies are drying up quickly.

It’s easy to forget that we had a similar situation a couple of years back for the iPhone 4 lines of screens- and it takes the retooling and setup of a new production line in a different manufacturing plant to solve the issue. It was scary at the time, but we will be back at normal production rates – and probably lower prices – when the move is over.

So we may be in an iPhone 5/5C/5S screen drought here very soon; we will keep you posted with news and releases of parts as they come to us, but for the immediate future is seems that we will be OK. At Mission Repair we’ve done our best to grab inventory quickly and get stock on our shelves to attempt to ride out any shortages that may come about.

I’ll let you know more as we are made aware. Ryan

Careful, that iPad is dangerous.

Hello friends, I received this email from a customer a few minutes ago – I want to preface that I’ve already asked the customer for permission to post the email here with a general reply to all of my customers in case it may help someone someday:

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“A few days ago I broke my iPad on the kitchen counter. The glass shattered into thousands of tiny little shards. I stupidly swept them into the garbage with my bare hand. I then, more stupidly, brushed my hands together to get rid of any pieces- forgetting that these were bits of glass that could get stuck in my skin. I seems that I got a piece in my finger.

It’s in my thumb, inside of a crease. It looks like a little bump, slightly raised and pink. If I push on it a certain way, it hurts. The little cut the glass made has already scabbed over.

If there is a glass in my hand, could I leave it in there for a few days? I really don’t have time to go to a hospital for a while- but of course, if it’s an emergency, I’ll do it. What should I do?”

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Firstly – we’re not doctors here at Mission Repair – but if you get a piece of glass in your hand, there are typically simple ways to remove it. While there may or may not be any long-term effects of “leaving” a piece of glass in your skin, I’d certainly say that there is an advantage to getting it out. It’s not supposed to be there, right? However:

What you can do (which we’ve seen multiple customers do) is to cover your broken iPad screen with tape to “stop” the shards of glass from getting into your hands. See the picture above as we received an iPad in this week from one such customer.

You can stop that iPad from being dangerous to an extent by covering it in overlapping clear tape. Typically, the device will still work (at least temporarily) so it gives our customers “time” to get down to see us or send the device into us.
Otherwise, keep you hands clear of the broken glass and all should be good. Any questions about iPad repair? Give us a call. Need medical help? Time to call the doctor!

Take care, Ryan

I couldn’t have said it better myself!

Hello again everyone,

Sifting through my stack of emails today, I love reading the “good” ones that seem to rise to the top.

Simply put. Bob C. emailed me today:

“Just wanted to let you know that I received my iPad in perfect Working order. Your customer service, timely repair service and prompt delivery was outstanding. It truly was a pleasure doing business with you and I will let all my friends and associates aware of your organization and services. thank you again for a job well done. I wish you the very best and hope other business take a page from your business model.”

It’s customer responses like this that will ensure that we are in business for another 8 years. (We are going on our 8th year of business, sometimes I can’t believe it!).

Thanks Bob, we appreciate the kind words.

Take care, Ryan