Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

IMG_2704

That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

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