Hello friends, thank again for stopping back by the blog this morning.
We’ve been operating for the better part of a decade now, and Mission Repair started out primarily as a “mail in” repair center. We are in the middle of the country, with a huge technician floor, with room for expansion at our fingertips. We’ve often thought that we’d never go into the retail business (See: Mission Repair Express) nor we would actually cater to or offer a streamlined walk-in customer experience.
Boy was I wrong!
We of course have opened our first retail spot in Mission, Kansas and we have also reset and expanded our front office at our main headquarters with a customer waiting room, vending, television and showroom. This gives our waiting customers something to do rather than waiting in a small dingy crowded office space that used to be our front lobby.
What else have we done for our local customers? We’ve taken our website one step further and added “Customer Dropoff” and “Customer Pickup” to our shipping methods when placing an order online. This makes it easy- if you place your order online, there’s no need to wait when you arrive to fill out the necessary paperwork at our location.
You can place the order, pay for it, print it out and just drop it off at one of our locations if that’s what you choose. It makes for a much more efficient customer experience and you can even enter those coupon codes that you might have online before you ever arrive! Everyone loves a good sale!
Now there’s no reason to “pre-place” your order, but if you do, you’ll be a step ahead of the game when you arrive at our location. Thanks again for stopping by!
Take care, Ryan