Hello friends- I wouldn’t have thought it would happen last Saturday- but it did.
We had a line of 25 customers in our lobby- which is a record for us- dropping off repairs and waiting for their iPhones to have cracked screens fixed, presumably before the holiday hit them.
Truthfully, I’d say that our lobby would comfortably fit 6 people at a time, and 10 to be pretty tight. My staff somehow got 25 people in a line that snaked all the way into the tech lab and kept order out of chaos.
With supreme efficiency, they managed all of those customers, got them in place, devices checked in, and our weekend technicians as busy as they have ever been. The phones on the other hand – were, well – out of hand. There were phone calls stacked in the queue so if you were one of customers that had to wait a bit please accept our apologies. We were working as fast as we could and it was just one of those days. We promise to make it up to you!
I do know that one of the reasons it was so packed was because customers were having iPods repaired for loved ones as Christmas presents. How cool is that? We’ve been doing this year after year but it’s becoming more relevant in last year or two. It’s a great way to say “I love you” AND not spend full price to buy a new device…
So remember our holiday hours this year…we are closing early tonight at 4:30 so our employees can get to the second Christmas party that we’re having in Kansas City. And we are closed tomorrow and Wednesday. It’s going to be a fun night! Last week I promised I’d post some pics of the Christmas parties – the comedy will be posted soon!
Happy Holidays, Ryan