Allergies anyone?

Ok, this is a personal blog…and it’s time to talk about the allergy problem here in Kansas City this year.

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Yesterday morning, our local weatherman said that the pollen count and mold counts are very high…this explains why I need to restock my Nasacort supply. By the way Costco has a three pack for a great price ;-)

I’ve been wondering why I feel so terrible for the last few weeks- because my seasonal allergies are typically done in April. It seems like it’s been a long summer for sure.

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I’m stocked up and ready for another month of ragweed. Yay. I apologize that if I sneeze when you call, I’m doing my best.

Anyone have and good remedies that I should try? It’s hard to concentrate on my work here at the office today, but I’m getting there.

*sniffle* – I’ll be back soon. Take care, Ryan

Mission Repair is hiring!

Hello there and good morning!

We are looking for a few great employees that are comfortable with customer service, that want to be technicians, like their early mornings (we open at 10:00am!) and want to be part of our growing team to serve our customers.

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Did I mention that customer service is of the utmost importance? We are an innovative “forward thinking” company that has several locations and expanding; We’re looking for talented individuals that want a great place to work. With training programs in place, a fun atmosphere and great benefits, a career at Mission Repair is challenging and rewarding. We provide paid sick and holiday time, 2 weeks of paid vacation, excellent medical, dental, and workers comp insurance plans.

We are currently conducting interviews for our Mission, Kansas location and our newest location in Lenexa, Kansas which is opening on 9/1/15!

Mission Repair is seeking a Service and Repair Technician to repair (down to board level) iPods, iPads, iPhones and Android Cell Phones. The ideal candidate will have technical experience in a related industry, however we will train the right energetic, customer service oriented applicant. This is a unique opportunity to be part of a rapidly growing team, critical to Mission Repair’s growth. These positions are located in Lenexa and Mission Kansas.

Responsibilities:

* Service a large volume of incoming repairs. These are customers that need 100% of your attention. These locations receive end user (walk-in retail) units that arrive daily.
* Create persuasive sales techniques to help our customers choose the correct service or part. The technician’s job will entail speaking to each customer for approval on the repair. We do not over sell our customers.
* Analyze our operation line performance statistics and recommend optimized service solutions.
* Exceed quotas and maintain our lead time promises.
* Ensure that our clients receive the highest level of customer service.
* Have the ability to work unsupervised while prioritizing and delivering timely, high quality work.

Requirements:

* 1-3 years of technical experience, however we are willing to train the right employee
* Proven track record of reaching and exceeding production goals
* Knowledge of iPods or Android Phones a plus
* Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
* Understand user behavior and how technology works and the ability to explain each in ordinary terms
* Excellent communication and presentation skills
* Great team player
* Willing to work 10am to 7pm shifts, including possible weekend shifts from 10am to 5pm.

Send your resume to lennie@missionrepair.com for possible consideration, we are starting new employees immediately!

Thanks, have a great day. Ryan

School Purchase Order Program for MacBook Air Repairs.

Good morning,

Along with credit card payments, pre-payments by check or money order or PayPal payments, Mission Repair accepts Net 30 term accounts and offers volume discount pricing to Schools and Government Institutions.

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Mission Repair offers open accounts, net 30 day terms to government entities, public school systems, universities, and colleges. There is no minimum order amount, but allow 1 to 3 days for your terms account application to be processed. For orders needed before your terms account is established just give us a call to expedite the process.

Net 30 Terms for Federal, State, and Local Governments as well as Educational Institutions:

1. Contact us at 1-844-459-0105 and speak to a sales representative to obtain current pricing and explain your intentions of using a Purchase Order.

2. Fax the completed purchase order clearly stating NET 30 to our sales department at 913-948-6991. All purchase orders must have a contact name, telephone number and valid email address.

3. Please allow 24 to 72 hours for account setup and order confirmation. All Orders will be confirmed to the email address provided for the billing and purchasing department.

Terms and Conditions

For Orders granted payment terms:

Standard payment terms are Net 30. Orders will be processed upon approval of the account setup process, and Mission Repair has received a copy of the purchase order indicating the correct Bill and Ship to addresses along with the model no., and quantity needed. Any purchase order with terms greater than 30 days will not be accepted. Orders will be shipped regular ground and are subject to normal shipping rates (4-7 business days). Expedited shipping is available upon request (1-3 business days). Payment is required 30 days from ship date. We reserve the right to decline Net 30 Terms on any Purchase Order at our sole discretion. Orders over $10,000.00 usually require an up front deposit. For additional information on our terms policies and procedures, please contact our sales department or read more here.

iPad One to One – let’s share!

Hello again and Happy Monday!

Earlier I was writing about Apple’s 1 to 1 iPad program that is sweeping the Nation, but there’s a lot to think about when you’re son or daughter receives the device and heads home.

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We work with several schools performing iPad repairs for students (well, actually the parents!) that have accidents, and many of them don’t realize some of the caveats of their iPad agreements that come with the device. Most schools that disperse iPads to students include agreements and policies that bind you to some rules. It’s for a great reason; mainly to ensure that the school gets their device back each year…but again each school has different rules when it comes to damages and subsequently the repair that is needed.

When you find that your policy doesn’t cover breakages…give us a call at Mission Repair. We repair iPads for schools all across the country, but even more we repair iPads for parents that find themselves responsible for the repair. This can be for a cracked screen, broken charging port, liquid damage or other issue that happens in life.

Just remember Mission Repair, we have a customer service representative standing by just for you.

Take care, Ryan

iPads + School in session = Cracked Glass

Good morning!

There’s a reason that both teachers and students love the iPad. It enables endless opportunities to create hands-on, customizable learning experiences. I’ve seen it first hand after visiting several schools in the area and watching children in the classroom use the iPad like it was always a part of their life. And now it is.

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We’ve found many schools with a need for quick and professional service on cracked iPad screens; most institutions implement a fee on the parents for damages; others do not. While many schools are moving to the Apple “1 to 1” program starting as early as elementary school, the repair prospect is an expensive one for both the students and the schools.

This is where Mission Repair steps in. We offer customized programs for schools in the Kansas City area and across the nation. We don’t have restrictions or “deductibles”, and you don’t need to buy a service plan. When you’re in need, simply give us a call or set up a repair online. We will have your iPad up and running and back into your hands in no time. Have you ever seen a 7 year old with an iPad? I have…and I’ve also seen what can happen with a simple “slip, drop or oops!”.

Mission Repair is on hand and standing by.

To Schools: We accept Educational Purchase Orders, and we have been for almost 8 years. We are here for you!

Take care, Ryan

iPhone Repair…of course!

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Good afternoon folks,

If you’re in need of an iPhone repair (we are repairing screens for ALL models of the iPhone) and we will even have the iPhone 6S screen repairs coming soon! Stop by one of our locations and we will get you fixed up, most of the time, while you wait.

We are open 7 days a week, so don’t worry if you can’t make it in today. Give us a call at 844-459-0105 if you have any questions…customer service representatives are standing by!

Take care, Ryan

Give this old dog a bone.

Hello and happy Friday!

I was watching the dogs the other day and decided that they needed a treat. I wish I had someone that just handed me treats when I begged for them ;-)

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This is Shadow snacking down on a meaty treat in the bedroom (which is not a great idea by the way – it’s a mess!) and apparently he doesn’t have a care in the world.

It’s the opposite for me right now at Mission Repair. We are moving out of our Olathe location, and soon my business will be in a brand new fully retail location as of 9/1/15. This is a new way of business for us, and in fact we are restructuring the business, the model and we’re moving to a 100% retail operation. We’ve found that the “old” Mission Repair is not as attractive to our customers as it used to be 8 years ago – times just change and so do we; so the “new” Mission Repair will be unveiled in just about a week and a half.

Of course we will be offering all of the usual services for your trusty devices on a walk-in basis but there are rumors that we will also begin offering cell phone service and new phone sales and with NO CONTRACT! That’s all that I want to say about that for now, but some exciting new programs are coming soon.

Take care, Ryan