Cracked iPhone 6 and what it looks like from the inside…

Good afternoon-

I wanted to take some time today to talk about the iPhone 6, show you a cracked unit as received from a customer, the tear down, and the end result after my senior technicians performed the repair. This customer placed their order online for a cracked screen repair, and did so by visiting our website by clicking this link: Phone 6 Screen Repair

We received the phone, and here’s what it looked like right out of the box…CRACKED!

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The phone pre-tested out well, no additional issues upon arrival, all that was needed was a screen to be replaced. We disassembled the device; notice that all of the cabling is up near the top of the device on the logic board. This is good news for rework facilities like Mission Repair – less likelihood of damaging a home button cable upon opening.

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Then it was time to install the new screen. Our screens are exact replacements – the same screens that are used in the manufacturing process. After reassembly, all that’s left to do it test the device and run it through our QA procedure.

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Of course, we test all of our customer units before hey leave our facility, and we properly dispose of all used eWaste. In some cases, we gather things like batteries and other disposables and deliver them to the proper facilities. The cracked screen from this repair will be cataloged and saved internally as we may find a need for it in the future.

Since the iPhone 6 was released not even one week ago, we still have a little time for the price on these parts to “settle down” into a reasonable range. Just like anything else, demand for the screen vs. supply is skewed currently, and the price for the repair is higher than it will be by the time Christmas of this year is upon us.

As always, and with any iPhone that is still currently in use, we can repair the screen for you fast. Point in case, we received this device and were able to check it into our system, run it through our pre-test station, deliver it to the technician production line, repair the device, notate the customer’s order in our database, complete the repair, send it to QA, ship it and notify the customer of their outbound tracking number all in the same day. We do this thousands of times every month and we keep getting better!

That’s the Mission Repair Difference, and we’re here to help.

Have a great weekend. Ryan

P.S. – This iPhone was not bent when we received it. No bending here yet!

Sprint is upgrading. I hope so!

Hello again, I just checked my email and saw this in my inbox:

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Does this mean that I might be able to surf the internet on my phone in the center of the city? That would be simply amazing. I’ve not complained publicly about how terrible my Sprint service have been on my iPhone until now; and that’s only because I’m hoping that the upgrades to their infrastructure might solve my issues. I moved to Sprint from AT&T; and have regretted it for a year now.

Dropped calls, no LTE, spotty service- I was even sitting at a Kansas City Royals Game this year, looking at all of the Sprint advertising around the stadium while simultaneously unable to send a text…due to poor service. For those of you not familiar with Kansas City, Kaufmann Stadium is in the middle of the city where you’d expect the best reception to be. Not for us Sprint customers…

Well here’s to Sprint for recognizing and taking care of the issue. More to come?

Thanks for reading, Ryan

MacBook Retina Screen repairs – new lower price!

Hello there, it’s a pleasant morning here at the Mission Repair base.

Today we announced new lower pricing on MacBook Retina Screen replacements – and we are getting them in and out of our repair center in record time.

Have you ever seen one of these displays? I know that most of you aren’t really concerned with the technology behind these products much, and that’s understandable. But look at the width of this 15″ LCD. This is the glass and LCD that displays the image on a 15″ MacBook Pro Retina Display. I mean, this thing is THIN!

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When I stood this up on the table, it was wobbling and flopping all over the place. It might not have helped that this was a broken screen that was already removed from a customer’s unit, but heck it’s just amazing to me that technology has come so far. In fact, in the very recent past, these screens were about 1/4″ thick. A “clunky” screen by today’s standards…and I’m talking about just 3 years ago!

So there’s an art to these repairs and we’ve got it solved. Not only that, we’ve lowered our price as we have found a better supplier and are buying in much larger bulk so that means price decreases for our customers and money savings.

Questions? I have customer service representatives standing by. 866-638-8402.

Take care, Ryan

The problem with mail-in iPhone repair solved! How about $0 overnight shipping?

Good afternoon!

It’s turning out to be a mid-80 degree day here in Kansas City and the rest of the weekend is promising to shape up just as well. That’s exciting news!

Did you know that we take walk in customers with no appointment necessary? That’s right, if you need your iPhone fixed you can stop by one of our locations, see one of our friendly sales representatives, and they will get you fixed up in a jiffy. What’s a jiffy? For example: If you bring your iPhone 5S for a cracked screen replacement, we can have it done, repaired, and back in your hands before you have time to run to lunch and back. Yes, it’s that fast.

But did you know that we also take mail-in service from all over the country? In fact, we service every address in the United States and have been doing so coming up on 7 years now.

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I know that there are issues with mail in service. One of them is that you want the shipping to be FAST. But FAST means EXPENSIVE. So how do we conquer this issue?

We currently charge $9.99 for return OVERNIGHT shipping via FEDEX on all cell phone, smartphone, iPhone and xylophone repairs. Just kidding, we don’t offer xylophone repair, just checking to see if you are still with me. If you know anything about shipping charges, you’ll see that this is an amazing shipping price. However now through Sunday, September 28th, 2014 -

Use coupon code “ONEWAY” to receive a $9.99 discount which makes the OVERNIGHT SHIPPING FREE!
It works for online orders or if you all in to 866-638-8402.

This coupon will work with any device we service and will give you a $9.99 discount on any service or part that we offer as long as your order total is $49 or more.

We’ve solved the “mail-in” issue since you can’t get faster shipping for FREE, why not take advantage now?!?

Have a good day everyone, Ryan

Mission Repair in the News again last night!

Good morning,

It was a long day yesterday of iPhone 6 “stuff”…we’ve now taken several orders from around the country to repair iPhone 6 and 6 Plus screens, PLUS channel 5 news came into our Mission Repair Express location to interview me on the iPhone 6 Plus “BENDING” issue that seems to have surfaced just days after it’s release.

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I picked out my two favorite screen shots of me making the funniest faces. If you can’t laugh at yourself, life would be no fun!

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Here’s a link to the actual spot that ran last night…it’s kind of fun and also has a glimpse of the work environment at our Mission Repair Express location. Jamie Oberg reported on the iPhone 6 Plus “bendy” issue and was a true professional. We had a great time with the segment and both learned a lot.

Until the next time I get myself ready for the camera, you can rest assured that I’ll be right here behind my keyboard and this blog. Talk to you again soon!

Ryan

iPhone 6 Plus Bending? Like a boomerang.

Hello blog readers-

There’s been a lot of press about the iPhone 6 Plus and the fact that it seems to be “bending” when left in your pocket for a while. Wait, what? BENDING? This seems improbable!

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Maybe Apple should make a “bendy-straw-accordion” version of the iPhone 6 Plus. Or you might need to have it repaired. You can wrap it around your handlebars if you want to ;-)

Bending an iPhone is not that improbable. We here at Mission Repair have seen every type of iPhone disaster imaginable. Bent phones, while rare, do happen. The iPhone 5 and 5S are perfect examples of a rugged phone. They have squared off edges with additional metal strengtheners along each edge. The iPhone 6 Plus has rounded edges and is made of aluminum and does not have the same strengtheners as it’s predecessor.

So then there’s a “heat” theory. An iPhone 6 Plus slips into your pocket, and then starts to heat up. This gets the metal hot and therefore logically will make it more pliable. There are a few stories on forums and blogs that are popping up with customer horror stories…but let’s not all panic yet. There’s a lot to be discovered about the iPhone 6 and iPhone 6 Plus that only time will tell.

Want some advice? Don’t put the iPhone 6 Plus into your back pocket and sit on it. Actually, don’t do this with any phone. These are small hand-held electronic devices, but they don’t have flexibility or the design to remain pocket bound. That’s your wallet’s job.

Let us know if you have any questions or if you’ve found that your iPhone 6 Plus is bent and you’re not sure why; we’d love to investigate!

Have a great day, Ryan

KCTV5 at Mission Repair Express Today!

Hello friends,

I just got finished with an interview with our local news crew about the iPhone 6 and the iPhone 6 Plus. The crew just left the building:

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They were very concerned about the reports of the iPhone 6 Plus “bending” when you insert it into your pocket; which I guess to me sounds a little bit like a feasible situation. Put your phone into your pocket, sit on it, and it bends.

Apparently the issue may be more than that…and since we’ve seen the inside of the iPhone 6 (which doesn’t have much “structural” support like the iPhone 5S does) the plausibility of “bending” is there. We haven’t seen a bent iPhone 6 in our lab yet. Cracked screens, yes…bent phones, no.

Check us on on KCTV 5 today at 6:15, and you’ll see me trying to talk my way out of the iPhone 6 Plus bending issue ;-) Let’s see how they put this one together!

I’ll be back shortly with more info on the iPhone 6 Plus bending problem in a blog later today.

Take care, Ryan